Terms & Conditions
Welcome to Kneevo. These Terms & Conditions govern your access to and use of the Kneevo website and your purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Kneevo
Kneevo is an online store offering knee-support products and related products through its website.
Throughout these Terms, “Kneevo,” “we,” “us,” and “our” refer to Kneevo, while “you” and “your” refer to the person accessing the website or placing an order.
2. Use of Our Website
You agree to use the Kneevo website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the security or operation of the website.
- Copy, reproduce, modify, or distribute website content without permission.
- Use our website or content in a way that could harm Kneevo or other users.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, minor differences in colour, appearance, packaging, or presentation may occur due to screen settings, lighting, photography, or product updates.
We reserve the right to correct errors, update product information, or modify product details when necessary.
4. Medical Disclaimer
Kneevo products are designed to provide support and compression and are not intended to diagnose, treat, cure, or prevent any medical condition.
The information provided on our website is for general informational purposes only and should not be considered medical advice.
If you have an injury, medical condition, persistent pain, or concerns regarding the use of a knee-support product, consult a qualified healthcare professional before using the product.
5. Pricing
All product prices displayed on the website are subject to change without prior notice.
We make reasonable efforts to display accurate pricing. In the event of an obvious pricing or listing error, we reserve the right to correct the error and, where applicable, cancel or modify the affected order.
Any applicable shipping charges, taxes, or other charges will be displayed during checkout where applicable.
6. Orders
Placing an order on our website constitutes an offer to purchase the selected product.
After placing an order, you may receive an order confirmation. An order may be cancelled or declined in certain circumstances, including:
- Product availability issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Technical or payment-related issues
If we cancel an order after payment has been received, the applicable amount will be refunded according to our Refund Policy.
7. Payments
Payments may be processed through third-party payment service providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Kneevo does not generally store complete debit card, credit card, UPI, or banking credentials on its own servers.
8. Shipping & Delivery
Orders are processed and delivered according to our Shipping Policy.
Estimated delivery times are provided for guidance and may vary due to courier delays, weather, public holidays, remote locations, or other circumstances beyond our reasonable control.
Please ensure that your shipping information is accurate before completing your purchase.
9. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to our Refund Policy.
Products may be required to meet certain eligibility conditions, including being unused and in original condition.
For hygiene and safety reasons, used or washed products may not be eligible for return unless they qualify under an applicable defect or incorrect-product claim.
10. Intellectual Property
All content available on the Kneevo website, including but not limited to:
- Logos
- Brand names
- Product images
- Graphics
- Text
- Designs
- Videos
- Website layout
- Icons
is owned by or licensed to Kneevo and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, publish, distribute, or commercially use our content without prior written permission.
11. User Reviews & Content
If you submit reviews, photographs, feedback, comments, or other content to Kneevo, you agree that:
- The content is accurate to the best of your knowledge.
- You have the right to submit the content.
- The content does not violate any law or third-party rights.
- The content does not contain harmful, abusive, misleading, or unlawful material.
By submitting content, you grant Kneevo permission to use it for legitimate business and promotional purposes, subject to applicable law.
12. Third-Party Services & Links
Our website may use third-party services such as payment gateways, shipping providers, analytics tools, advertising services, or other technology providers.
We may also provide links to third-party websites.
Kneevo is not responsible for the content, availability, security, or privacy practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.
13. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from viruses or other harmful components
- Completely accurate or current
We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.
14. Limitation of Liability
To the extent permitted by applicable law, Kneevo will not be responsible for losses or damages arising from circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Kneevo, its representatives, employees, and service providers harmless from claims, losses, liabilities, or expenses arising from your misuse of the website, violation of these Terms, or violation of applicable laws or third-party rights.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, subject to applicable laws and regulations.
Any disputes will be handled in accordance with applicable Indian law.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Kneevo
Phone: +91 80762 52499
Email: kneevoindia@gmail.com
By using the Kneevo website, you acknowledge that you have read and understood these Terms & Conditions.
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