Privacy Policy
At Kneevo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or use our website, we may collect certain information necessary to provide our products and services.
Information you provide directly
This may include:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Information provided when you contact our customer support
- Any other information you voluntarily provide to us
Payment Information
Payments made through our website may be processed by third-party payment service providers. We generally do not store your complete debit card, credit card, UPI or banking credentials on our servers.
Payment information is handled according to the applicable privacy and security practices of the payment provider.
2. Information Collected Automatically
When you browse our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interaction information
- Date and time of your visit
- Cookies and similar technologies
This information helps us understand how visitors use our website and improve its functionality and performance.
3. How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders
- Confirm and manage purchases
- Provide customer support
- Respond to your questions and requests
- Send order confirmations and delivery updates
- Process returns, refunds, and exchanges
- Improve our website, products, and services
- Prevent fraud, misuse, and unauthorized activity
- Maintain website security
- Send promotional communications where permitted and where applicable
- Comply with applicable legal and regulatory requirements
4. Cookies
Kneevo may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic and usage
- Improve website performance
- Provide relevant website functionality
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Sharing of Information
We do not sell your personal information for money.
We may share necessary information with trusted third-party service providers when required to operate our business, including:
- Payment processing providers
- Shipping and delivery partners
- Website and hosting service providers
- Customer support tools
- Analytics and technology service providers
- Marketing service providers, where applicable
These parties may receive only the information necessary to perform their relevant services.
We may also disclose information where required by applicable law, regulation, legal process, or a lawful governmental request.
6. Order and Delivery Information
To successfully deliver your order, we may share relevant information such as your name, phone number, address, and order details with our delivery and logistics partners.
This information is used only as reasonably necessary to fulfil and manage your order.
7. Marketing Communications
If applicable, we may send you information about new products, offers, promotions, or other updates.
You may opt out of promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.
Please note that you may still receive essential transactional communications relating to your orders or account.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, business records, dispute resolution, fraud prevention, and compliance with applicable legal obligations.
When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we process
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related grievance or concern
To exercise a privacy-related right or raise a concern, please contact us using the details below.
11. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.
Kneevo is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact us:
Kneevo
Phone: +91 80762 52499
Email: kneevoindia@gmail.com
Privacy & Grievance Contact:
kneevoindia@gmail.com
