Shipping Policy

Shipping Policy

At Kneevo, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within 1–2 business days. Processing may take longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

You will receive an order confirmation after your purchase and, where applicable, shipping and tracking details once your order has been dispatched.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on:

  • Your delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Remote or difficult-to-reach locations
  • Unforeseen logistics delays

The estimated delivery date shown at checkout or communicated with your order is an estimate and not a guaranteed delivery date.

3. Shipping Charges

Free Shipping may be available on eligible orders as displayed on our website at the time of purchase.

If shipping charges apply, the applicable amount will be displayed during checkout before you complete your order.

4. Order Tracking

Once your order has been shipped, you may receive tracking information through your registered phone number or email.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that the phone number and delivery address provided during checkout are accurate and that someone is available to receive the package.

If delivery is unsuccessful because of an incorrect address, unavailable recipient, or failure to respond to the courier, additional delivery attempts or charges may apply.

6. Incorrect Shipping Address

Please carefully check your delivery details before placing your order.

If you notice an incorrect address after placing your order, contact us immediately at:

Phone: +91 80762 52499
Email: kneevoindia@gmail.com

We will try to update the address if the order has not yet been shipped. Once an order has been dispatched, we may not be able to change the delivery address.

7. Delayed Orders

Although we work with reliable logistics partners, occasional delays may occur due to circumstances beyond our control.

These may include:

  • Severe weather
  • Transportation disruptions
  • Natural events
  • Public holidays
  • Courier-related delays
  • Incorrect or incomplete address information
  • High order volumes

If your order appears significantly delayed, please contact us with your order number and we will assist you.

8. Lost or Damaged Shipments

If your package appears damaged when delivered, please take photographs of the package and contact us as soon as possible.

If your shipment is marked as delivered but you have not received it, please contact us so that we can coordinate with the relevant delivery partner.

9. International Shipping

At present, Kneevo primarily ships orders within India.

If international shipping becomes available, the applicable shipping charges, delivery timelines, customs duties, and other requirements will be communicated at the time of purchase.

10. Contact Us

For questions regarding shipping, delivery, or tracking, please contact us:

Kneevo
Phone: +91 80762 52499
Email: kneevoindia@gmail.com

We are committed to helping you receive your Kneevo order safely and on time.