Refund Policy
At Kneevo, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under our return policy, you may request a return, replacement, or refund in accordance with the terms below.
1. Return & Refund Eligibility
To be eligible for a return or refund:
- The request must be raised within 7 days of delivery.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, and accessories, wherever applicable.
- The product must not show signs of use, washing, damage, or alteration.
- A valid proof of purchase/order number must be provided.
For hygiene reasons, products that have been worn, washed, or used may not be eligible for return unless the product is defective or incorrect.
2. Damaged or Defective Products
If your Kneevo product arrives damaged or has a manufacturing defect, please contact us as soon as possible.
Please provide:
- Your order number
- Clear photographs/videos of the product
- A description of the issue
- Photographs of the packaging, if the package was damaged upon delivery
After reviewing the request, we may offer a replacement, return, or refund, depending on the circumstances.
3. Wrong Product Received
If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.
Once the issue is verified, we will arrange the appropriate resolution, which may include a replacement or refund.
4. Refund Process
Once your returned product has been received and inspected, we will notify you about the status of your refund.
If your refund is approved, the amount will generally be processed to the original payment method used for the purchase.
The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.
5. Shipping Charges
Where a return is approved because of a wrong, damaged, or defective product, Kneevo may arrange or reimburse the applicable return shipping cost, subject to verification.
For other approved returns, shipping charges may be non-refundable unless otherwise stated.
6. Non-Returnable Situations
A return or refund may not be accepted where:
- The product has been used or worn without an eligible defect.
- The product has been washed or altered.
- The product has been damaged after delivery due to improper use or handling.
- The original packaging, tags, or accessories are missing where they are required for the return.
- The return request is made after the applicable return period.
- The product shows signs of normal wear and tear.
7. Exchanges
If you need a different size or replacement, please contact us within the applicable return period.
Exchange availability may depend on stock. If the requested replacement is unavailable, we may provide another available resolution in accordance with our policy.
8. Cancellation
Order cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.
9. Refund Delays
If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, please allow additional processing time from your payment provider or bank.
If the refund remains pending after the expected processing period, contact us with your order details so we can assist you.
10. How to Request a Refund or Return
To initiate a return, replacement, or refund request, contact us with:
Order Number:
Name:
Phone Number:
Reason for Return/Refund:
Photos/Videos, if applicable:
Contact Us
Kneevo
Phone: +91 80762 52499
Email: kneevoindia@gmail.com
We reserve the right to verify each return or refund request before approving it. All requests will be handled in accordance with applicable laws and our current policies.
