Privacy Policy

Last updated: December 7, 2025

At Kneevo India ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This policy explains what data we collect, why we collect it, how we use it and your rights.

1. Information we collect

• Order information: name, shipping address, billing address, phone, email, order details.
• Payment data: we do not store full payment card details on our servers — payments are processed by our payment gateway (e.g., Razorpay).
• Technical data: IP address, device, browser, and cookies used to improve the site.
• Marketing data: if you opt-in, we may send promotional emails and offers.

2. How we use your data

We use your data to: process orders and returns, communicate about your order, prevent fraud, improve the website experience, and (if you opt-in) send marketing communications.

3. Third-party services

We use third-party services such as payment processors (Razorpay), shipping partners and analytics providers. These providers have their own privacy policies — we only share the minimum data required to complete transactions or deliver services.

4. Cookies

Cookies are used to keep you logged in, remember your cart and analyze site traffic. You can disable non-essential cookies in your browser, but parts of the site may stop functioning correctly.

5. Your rights

You can request access to your personal data, correction, or deletion. To exercise your rights, email support@kneevo.in.

6. Data retention & security

We retain order data for tax and support purposes. We follow industry-standard security measures but cannot guarantee absolute security.

7. Contact

For privacy questions, email support@kneevo.in.

This Privacy Policy may be updated occasionally — the "Last updated" date will change when we do.